General FAQs
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General FAQs

Q: What is ADSL?

Q: Do I need to make any changes to my Email after ordering Broadband?

Q: Why do I need to buy a separate security product (firewall/anti-virus software)?

Q: What does 'wires-only mean?

Q: What is ADSL?

A: ADSL is Asymmetric Digital Subscriber Line. RADSL stands for Rate-Adaptive Asymmetric Digital Subscriber Line. Think of it as another name for Broadband!

Q: Do I need to make any changes to my Email after ordering Broadband?

A: If you change ISP when you go to Broadband, you may have to change your email address. Some ISPs do allow users to continue accessing their email services (for which you may have to pay a charge). Contact your dial-up ISP to see if they will allow you to continue accessing your existing email account. If they do, you shouldn't need to make any changes to your Outlook or Outlook Express settings. If they don't, you will need to change the SMTP and POP3 settings on your email programme. The new settings information will be provided by your Broadband ISP.

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Q: Why do I need to buy a separate security product (firewall/anti-virus software)?

A: When you have a connection to the Internet that is 'always on' like Broadband, it's important to install 'firewall' software. This will help prevent anyone from accessing your computer and files without your permission. You should also consider installing anti-virus software.

Combined firewall and anti-virus software is available.

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Q: What does 'wires-only mean?

A: 'Wires-only' in connection with Broadband is just another name for self-install; i.e. DIY or non-engineer-assisted.

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Page last updated Wednesday, 14 January 2004